Frequently Asked Questions
Everything you need to know about upgrading your living space.
What is the standard shipping timeframe for furniture?
Most in-stock items ship within 3-5 business days. Large furniture pieces requiring white-glove delivery typically arrive within 2-3 weeks depending on your location.
Do you offer a warranty on your home products?
Yes, all Kirby furniture includes a 1-year limited warranty covering manufacturing defects in materials and workmanship under normal household use.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made or final sale items are not eligible for return.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your status by logging into your account on the Kirby website.
Are the materials used in your products eco-friendly?
We prioritize sustainability by sourcing FSC-certified wood and OEKO-TEX certified textiles for a majority of our collections to ensure safety and environmental responsibility.
Do you provide assembly services?
We offer professional assembly services for an additional fee at checkout. For DIY enthusiasts, all necessary tools and detailed instructions are included in the box.